Buying industrial equipment such as air compressors and ancillaries online may seem challenging, especially when you're unsure if you have the right machine to fit your requirements. Additionally, concerns about stock, shipping, and payment are typically addressed during the traditional sales process.
Our FAQ section aims to concern these questions and more, ensuring you have all the information you need for a smooth purchasing experience.
ORDERING & TRANSACTIONS
Can I get some advice before I place an order?
Yes, please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
How can I check stock?
Stock availability is shown directly on each product page. A green indicator with the label "Local Stock" means the part is in stock and usually ships within 1 to 3 business days. You can see this on the product detail page next to the price and Add to Cart button.
If you cannot find stock information on the product you are searching for, please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
How can I pay for my order?
Credit card are available to all customers.
Payment by invoice is available to registered business customers and requires a completed credit check before it can be activated on the account.
What happens when I place an order?
Once your order has been placed you will receive an order confirmation email. Sometimes, this can accidentally end up in your junk/spam mail so please check those folders as well.
There will also be a link provided to track your order.
How long will it take for my order to be delivered?
If your item is in stock, once payment has cleared you should receive your order within 1 - 3 working days.
If there are any issues with your order, our sales team will be able to assist you further.
I've ordered multiple products or a bundle. Will all items arrive together?
Depending on the item and availability items may not arrive in one delivery. We will aim to get each item to you as quickly as possible. We will notify you of each set of items letting you know when each item is expected to arrive.
How will my purchased product be shipped?
Small items will be shipped via package in the mail
Large equipment will be shipped via freight
How do I change or cancel an order?
please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
I want to return an item I've purchased online. How do I go about this?
please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
What is the warranty on your products?
Standard 12-month warranty 1 year warranty
What happens if my order needs to be delivered abroad?
Unfortunately, we do not deliver abroad. The USA Atlas Copco Web Store is a service available to customers based in the USA only and, as such, delivery will only be made to locations within USA.
To find out if there is an Atlas Copco online store that delivers to your country of choice, please visit the Atlas Copco site country selector.
If in doubt, you should always reach out to your Atlas Copco Country via this site.
FINDING PARTS & PRODUCTS
How do I find the right spare parts for my machine?
To find the correct spare parts and consumables for your specific machine, please log in to your account on our website. Once logged in, you can use the serial number search function. By entering your machine's unique serial number, you will be directed to the exact parts and maintenance kits designed for your unit.
Where is my machine's serial number located?
To find your machine's serial number, look for the information plate (also known as a nameplate) located on the unit. This plate contains essential details, including the specific serial number required to identify the correct parts and manuals.
I searched for a part number but got no results. Why?
If your search for a part number yielded no results, it may be because the item is not currently available in our online shop.
Please contact our specialists if you cannot find what you are looking for at shoponline@atlascopco.com or 866-598-9559 for assistance with availability and ordering.
I found a product but there is no Add to Cart or Buy button. Why?
Not all products can be purchased online, for more information on those items please contact us at shoponline@atlascopco.com or 866-598-9559
Can two different part numbers be used as replacements for each other?
Yes, if the part has been superseded. When this happens, the original part number might show as "replaced" or have low stock, and a new, compatible part number will be suggested for purchase.
To ensure compatibility:
Check the product page: It will often list the new part number (e.g., "You can purchase new products instead").
Use your serial number: Log in and enter your machine's serial number to verify if the replacement part is compatible with your specific unit.
If you need assistance to pick correct part, please contact us at shoponline@atlascopco.com or 866-598-9559
How do I find service kits and maintenance kits for my compressor?
To find the correct service or maintenance kits for your compressor, we recommend the following steps:
Log in or register as a new user to the Shop: Access your account to see kits specific to your equipment.
Serial Number Search: Use our search function with your machine's serial number to identify the exact Preventive Maintenance Kit designed for your unit.
Our service kits include all necessary genuine parts in one package with a single part number, simplifying administration and ensuring optimal performance.
ACCOUNT & ACCESS
How do I create an account?
To create an account on our website, please follow these steps:
- Visit the Atlas Copco Shop.
- Click on the Log in / Register icon in the top right corner.
- Select the option to Register or create a new account.
- Fill in the required information, including your company details, to ensure you receive the correct pricing and catalog for your equipment.
I am logged in but the serial number search is not returning any results. What should I do?
Please contact us at shoponline@atlascopco.com or 866-598-9559 with your machine serial number, and we will help you find correct parts.
DOCUMENTATION & MANUALS
How do I access my machine's service manual or installation guide?
Please contact us at shoponline@atlascopco.com or 866-598-9559 with your machine serial number, and we will help you find correct parts.
Where can I find Safety Data Sheets (SDS) for Atlas Copco lubricants?
Yes, please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
CONTACT & SUPPORT
How do I contact the team if I cannot find what I need?
please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday
Can I request a quote for equipment or products not listed online?
Yes, our specialist can help you to find the correct part or equipment. Please contact us on shoponline@atlascopco.com or call 1-866 598 9559, available hours 8 am to 5 pm EST Monday to Friday