Buying equipment, spare parts, and service kits online should be simple and straightforward. To help you find the information you need, we've answered some of the questions our customers ask most frequently about ordering, delivery, payments, returns, and product selection.
If you can't find the answer you're looking for, our team will be happy to help.
Ordering and Transactions
Can I get advice before I place an order?
Absolutely. Whether you're selecting a new compressor, looking for the correct spare part, or choosing a service kit, our team is here to help.
We're happy to answer any questions before you place your order and provide support after your purchase if needed.
You can contact us via the live chat in the bottom right-hand corner of the screen, email us at webstore.uk@atlascopco.com, or call 0800 169 5003, Monday to Friday, 8:30am to 5:00pm (excluding UK bank holidays).
How can I check stock?
We aim to keep all machinery featured on the Atlas Copco Compressor Store available for prompt delivery. However, demand for certain products can occasionally exceed available inventory, or an item may be awaiting replenishment from our factory.
If you would like to confirm availability before placing your order, please contact our team and we will be happy to check the latest stock status and estimated delivery times for your chosen product.
If a product is temporarily unavailable, we'll work with you to provide the most up-to-date information and discuss any suitable alternatives where appropriate.
Can I request a quotation instead of ordering online?
Yes. If you require a quotation for equipment, accessories, or products not available for online purchase, please contact our team. We will be happy to discuss your requirements and help identify the most suitable solution for your application.
How can I pay for my order?
We offer a range of secure payment options designed to make purchasing from the Atlas Copco Compressor Store as simple and convenient as possible.
Available payment methods include:
- Credit and Debit Card
- Pay by Bank
- Bank Transfer
- Apple Pay
- Google Pay
- Klarna
- Link
Simply proceed to checkout and select your preferred payment method.
All card and digital wallet transactions are processed through our secure payment platform, providing a safe and reliable purchasing experience. Payment options available at checkout may vary depending on your order value, account status, and the device or browser you are using.
If you have any questions about payment methods or require assistance completing your purchase, please contact our team, who will be happy to help.
What happens after I place an order?
Once your order has been submitted, you'll receive an order confirmation email containing your order details.
You will also receive tracking information (if available) once your order has been dispatched, allowing you to monitor delivery progress.
If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.
How long will delivery take?
In-stock items are typically delivered within 1 to 5 business days after payment has been processed.
Delivery times may vary depending on your location and the products ordered. Once your order has been dispatched, you may receive tracking information so you can monitor its progress.
If there are any unexpected delays, we'll contact you as soon as possible with an update.
Will all items in my order arrive together?
Not always. If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or shipping method.
Our priority is to get your products to you as quickly as possible. If your order is split into multiple shipments, we will provide updates and tracking information for each delivery.
How will my order be shipped?
Shipping methods depend on the size and type of product ordered.
- Smaller items are typically shipped using parcel delivery services.
- Larger equipment and machines are typically delivered by freight carrier.
Tracking information (where applicable) will be provided once your order has been dispatched. If you do not receive these then please contact our team to find out more.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at webstore.uk@atlascopco.com or 0800 169 5003. We will do our best to accommodate your request; however, changes or cancellations may not be possible once an order has been processed or shipped.
How do I return an item purchased online?
If you would like to return an item purchased through our online store, please contact our team at webstore.uk@atlascopco.com or 0800 169 5003.
We will guide you through the returns process and advise you of any applicable return conditions, requirements, or next steps.
Please note that returns are subject to review and acceptance. Approved returns may be subject to a handling or restocking charge in accordance with our returns policy.
What warranty is included with your products?
Atlas Copco products purchased through our online store are covered by a standard 12-month manufacturer's warranty, unless otherwise stated on the product page.
If you experience a problem during the warranty period, please contact our team and we'll work with you to assess the issue and guide you through the warranty process.
Do you ship internationally?
No. Orders placed through the Atlas Copco Compressor Store can only be delivered to addresses within the United Kingdom.
If you require delivery to another country, please use our Country Selector to find your local Atlas Copco online store.
If you require delivery outside the United Kingdom, please use our Country Selector to locate your nearest Atlas Copco organisation or online store.
Is it safe to buy online from Atlas Copco?
Yes. The Atlas Copco Compressor Store uses secure payment systems to protect your information and transactions.
When you purchase from Atlas Copco, you're buying directly from one of the world's leading industrial equipment manufacturers, supported by a nationwide service and support network.
If you need assistance at any stage of your purchase, our team is available to help before, during, and after your order.
Finding Parts & Products
How do I find the correct spare parts for my machine?
The easiest way to identify the correct spare parts for your equipment is by using your machine's serial number. This ensures you are viewing parts and consumables that are compatible with your specific machine.
If you are unsure which parts you require, our team will be happy to assist. Simply provide your machine serial number and we'll help identify the correct components.
Where can I find my machine's serial number?
Your machine's serial number can usually be found on the product identification plate (data plate) attached to the equipment.
The serial number allows us to identify the exact model and specification of your machine, helping ensure you receive the correct spare parts, service kits, documentation, and technical support.
If you're having difficulty locating the serial number, please contact our team and we'll be happy to help.
I searched for a part number but couldn't find any results. Why?
There are several reasons why a part may not appear in search results:
- The part may no longer be available.
- The part number may have been superseded by a newer version.
- The product may not currently be available for online purchase.
- The part number may have been entered incorrectly.
If you cannot find the item you need, please contact our team and we'll help identify the correct part and advise on availability.
I found a product, but there isn't an Add to Basket button. Why?
Some products are not available for direct online purchase and may require additional configuration, application review, or consultation before an order can be placed.
If a product does not display an Add to Basket button, you can select Request More Information on the product page to request a quotation. Alternatively, please contact our team and we'll be happy to discuss your requirements, provide expert advice, and explain the available purchasing options.
Can a newer part replace my original part number?
In many cases, yes.
As products evolve, some parts are replaced or superseded by newer versions. Where this happens, the newer part is designed to perform the same function and be compatible with the original application.
If you're unsure whether a replacement part is suitable for your equipment, please contact our team with your machine serial number and we'll confirm compatibility.
How do I find service kits and maintenance kits for my compressor?
Atlas Copco service and maintenance kits provide a convenient way to purchase all the genuine parts required for a scheduled service in a single package.
To identify the correct kit for your machine, please use your serial number or contact our team for assistance. We'll help you select the appropriate kit to support reliable performance and maintain your equipment in line with recommended service intervals.
Account & Access
How do I create an account?
Creating an account is quick and easy.
- Visit the Atlas Copco Compressor Store.
- Select Log In / Register.
- Choose Create Account.
- Enter your details and complete the registration process.
Creating an account allows you to manage orders, view order history, save addresses, and enjoy a faster checkout experience.
Do I need to register before making a purchase?
No. Many products can be purchased as a guest without creating an account.
However, registering for an account provides additional benefits, including quicker future purchases, order tracking, and access to saved information.
I'm having trouble logging in. What should I do?
If you're unable to access your account:
- Check that your email address has been entered correctly.
- Ensure your password is correct.
- Use the password reset option if required.
If you continue to experience difficulties, please contact our team and we'll be happy to assist.
My serial number search isn't working. What should I do?
If a serial number search does not return any results, please check that the number has been entered exactly as shown on the machine nameplate.
If the issue continues, contact our team with the serial number and we'll help identify your equipment and the products associated with it.
Documentation & Manuals
How can I obtain a service manual or installation guide?
If you require a service manual, installation guide, or operating instructions for your equipment, please contact our team with your machine serial number.
We'll help you obtain the appropriate documentation wherever available.
Where can I find technical documentation for my equipment?
Technical documentation may be available depending on the product and equipment type.
Please contact our team with your machine details and we'll advise what documentation is available and how it can be obtained.
Where can I obtain Safety Data Sheets (SDS)?
Safety Data Sheets (SDS) for Atlas Copco lubricants and applicable products are available upon request.
Please contact our team with the product details and we'll provide the relevant documentation.
What information should I provide when requesting documentation?
To help us locate the correct documents quickly, please provide:
- Machine serial number
- Product model
- Part number (where applicable)
- Type of document required
This helps us ensure the information supplied is accurate for your equipment.
Contact & Support
How do I contact the Atlas Copco Compressor Store team?
Our team is available to help with product selection, stock enquiries, ordering, spare parts, deliveries, warranties, and technical questions.
You can contact us through:
- Live Chat
- Email: webstore.uk@atlascopco.com
- Telephone: 0800 169 5003
Monday to Friday, 8:30 AM to 5:00 PM (excluding UK bank holidays).
What if the product I need isn't listed online?
Our online catalogue contains a wide range of products, parts, and accessories, but not every item we offer is available through the Compressor Store.
If you can't find what you're looking for, please contact us and we'll help identify the correct product and discuss available purchasing options.
What should I do if I have a complex or urgent requirement?
If your enquiry is urgent, technically complex, or requires specialist assistance, our team will ensure it is directed to the most appropriate Atlas Copco expert.
We're committed to helping you find the right solution as quickly as possible and will coordinate with our product, technical, service, or sales specialists where required.